We have build a Unified Customer Experience Platform - a one-stop solution for all business verticals to deliver exceptional customer service. The platform enables omnichannel access and creates the digital-service experience delightful for existing and future customers.
At our core, we provide organizations with customer-centric products, actively listening to customers to ensure their happiness and satisfaction.
Customer Relationship Management
Social Relationship Management
Omnichannel Access
Employee Engagement
Artificial Intelligence
Right Product
Industry Challenges
Looking for a Right Product to interact with your Customer?
Completeness of solutions
Incoherent Customer Journey
Expensive and High Maintenance Cost
Heavy customization required to fit in to any business
Agility to deliver the change Faster
Data Visualization for a Next Action
Inconsistent Design / User Interface
Purpose-driven instead of KPI-driven
Data Security (PA DSS. PCI, ISO 27001, GDPR etc.)
Features
Customer Service Campaigns
PULSE CX enables businesses to offer seamless and efficient customer service through a range of communication channels, allowing customers to quickly resolve issues and receive personalized support.
Customer 360 Portal
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Integrated Channels
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Workflow BPM
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Built-in Dialer
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Analytics Dashboards
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Digital Marketing
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Social Relationship
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Inbound Voice
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Salesforce
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Callback
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Chat
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Social Media
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Video
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KPIs for measuring PULSE CX success
As businesses implement PULSE CX to enhance their customer experience and improve customer satisfaction, it is important to track and measure the success of the platform.
Right Product
KPI TRACKER
Measuring Success with data, visualizing key metrics for informed decision-making.
Campaigns
Customer Service Campaigns
PULSE CX enables businesses to offer seamless and efficient customer service through a range of communication channels, allowing customers to quickly resolve issues and receive personalized support.
Schedule a demo
Get Started with PULSE CX Today
Book a demo with one of our experts to learn how PULSE CX can help your business improve customer engagement, enhance customer satisfaction, and drive more sales.
Analytics
Analyze and Optimize
Your Customer Experience
PULSE CX enables businesses to offer seamless and efficient customer service through a range of communication channels, allowing customers to quickly resolve issues and receive personalized support.
About
PULSE CX
PULSE CX enables businesses to offer seamless and efficient customer service through a range of communication channels, allowing customers to quickly resolve issues and receive personalized support.
Pulse CX is a comprehensive 360 Customer Relationship Management (CRM) application designed to empower businesses with efficient customer management tools. With Pulse CX, businesses can seamlessly organize, track, and analyze customer interactions, sales processes, and marketing campaigns. It provides a holistic view of customers, enabling personalized engagement and superior customer service.
Sales Automation: Streamline your sales processes with Pulse CX's sales automation feature. Manage leads, track opportunities, and automate repetitive tasks, enabling your sales team to focus on building stronger customer relationships and closing deals efficiently.
Marketing Automation: Deliver targeted marketing campaigns with Pulse CX's marketing automation tools. Easily segment customers based on demographics, behaviors, or interactions, and automate personalized marketing communications to nurture leads and boost conversions.
Customer Support: Enhance customer satisfaction with Pulse CX's customer support capabilities. Log, track, and prioritize customer inquiries, ensuring timely and effective resolutions. Strengthen your customer support team's performance and build lasting customer loyalty.
Analytics and Reporting: Gain valuable insights into your business performance with Pulse CX's powerful analytics and reporting features. Track key performance indicators (KPIs), identify trends, and make data-driven decisions to optimize your strategies.
Pulse CX empowers businesses to enhance customer engagement through:
Personalization: By consolidating customer data, Pulse CX enables personalized interactions, tailoring messages and offers based on individual preferences and behaviors.
Timely Communication: With sales and marketing automation, businesses can deliver timely and relevant communications, keeping customers informed and engaged throughout their journey.
360 Customer View: Understanding customers better allows businesses to anticipate their needs, proactively address concerns, and foster stronger connections.
Efficient Support: Quick and efficient customer support using Pulse CX ensures customers feel valued, leading to improved satisfaction and retention.
Pulse CX is designed with user-friendliness in mind. Its intuitive interface and straightforward navigation enable users to quickly adapt to the system. As a product owner, we continuously gather user feedback to make improvements that enhance the user experience further.
Pulse CX is built with flexibility in mind, offering integration capabilities with various business applications. Seamlessly connect Pulse CX with email clients, marketing automation platforms, customer support tools, and other business software to optimize your workflows and maximize efficiency.
To get started with Pulse CX and unlock its full potential, follow these steps:
1: Sign up for a Pulse CX account or contact our sales team for licensing options.
2: Access our comprehensive user documentation and training resources to learn how to use Pulse CX effectively.
3: Customize Pulse CX to align with your business processes and branding.
4: Begin importing your existing customer data and leads into Pulse CX.
5: Implement sales and marketing automation strategies to optimize customer engagement.
6: Monitor your analytics and reporting dashboards to track performance and identify areas for improvement.
7: Our dedicated support team is available to assist you at any stage of your Pulse CX journey. Feel free to reach out for help and guidance.
With Pulse CX, take charge of your customer relationships and elevate your business to new heights of success. Experience the power of Pulse CX today!
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