One platform for every customer experience.
Pulse CX unifies analytics, omni-channel engagement, smart AI CRM and digital onboarding into a single, intelligent workspace — so every conversation moves your business forward.
Experience Platform
Decision Making Analytics
Transform data into smart decisions.
Real-Time & Historical Reports
Every report, on a single click.
Omni-Channel Engagement
Seamless across every channel.
Smart AI CRM
Intelligent, automated relationships.
Digital Onboarding & Workflow
Onboard and automate, end to end.
Six modules. One intelligent workspace.
Every Pulse CX module shares the same data core — so insight flows freely from the first touchpoint to resolution. Hover any card to see it live.
Decision Making Analytics
Turn every interaction into predictive insight with real-time dashboards and trend detection.
Decision Making AnalyticsReal-Time & Historical Reports
Live wallboards and on-demand reports, from the floor to the boardroom, in one click.
Real-Time & Historical ReportsOmni-Channel Engagement
Voice, email, chat, video and social — unified in a single agent workspace.
Omni-Channel EngagementSmart AI CRM
A 360° customer record with AI-assisted lead, ticket and complaint management.
Smart AI CRMDigital Onboarding & Workflow
OCR, MRZ and biometric verification with end-to-end enterprise workflow automation.
Digital Onboarding & WorkflowBook a guided walkthrough with our team and explore Pulse CX on your own data.
Request a Live DemoEvery capability, one connected core.
From the customer portal and built-in dialer to every engagement channel — Pulse CX brings your entire customer-experience stack together in a single platform.
Platform
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See it in a demoMeet customers on every channel.
One conversation history, wherever it happens.
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Every metric that matters, beautifully in view.
From agent performance to service levels and callback outcomes, Pulse CX visualizes the numbers your teams live by — updating in real time so decisions never wait for a report.
LIVE WALLBOARD
Built for enterprises that never stop.
Enterprise-grade security
Role-based access, audit trails and on-premise or cloud deployment to match your compliance needs.
Deploys in weeks
Pre-built connectors and templated workflows get your teams live fast — without ripping out what works.
AI at the core
Smart routing, predictive scoring and automated wrap-up free your agents to focus on customers.
See Pulse CX on your own data.
Tell us a little about your team and we’ll set up a guided walkthrough tailored to your channels and workflows.